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Shipping policy

  1.  INTRODUCTION

1.1 CraftCity.com also referred to as “website” or “site” is an online store owned and maintained by Craft City, a California company. Craft City is at liberty to change all the prices listed on the website at any given time without issuing a notice.

 

1.2 Due to the nature of services and/or products offered, typographical errors may occur such as pricing errors which may be corrected at Craft City’s discretion at any given time without consulting you.

 

1.3 All users are required to be 21 years and above before accessing our site. You are required to read the terms of this Shipping Policy before using our site. By accessing and using our site it is deemed that you have consented to the terms of this Shipping Policy. In the event you are not in agreement with our terms or are below 21 years of age, please do not use our site.

 

1.4 By using our site to order, you acknowledge that you are 21 years old and above. Subsequently you authorize Craft City to charge your credit card for the total amount as per your order. By placing an order, you acknowledge that the items purchased are purely for personal consumption and not for resale. A sales tax may apply in your jurisdiction for the sale of alcoholic beverages. In addition to that all goods and/or products sold in our State are subject to California sales tax which will be assessed on the sale. Any further local taxes imposed by your state shall be your responsibility.

 

       2. AGE

2.1 All customers and users of Craft City website must be 21 years of age or older for them to purchase alcohol. If Craft City realizes that the purchaser or recipient of the delivery is below the required age, the order will be shipped back to Craft City, and you shall not be issued any refunds.

 

2.2 As a way of enforcing age restrictions, all customers are required to produce official identification at the time of delivery.

 

       3. DELIVERY & SHIPPING

3.1 Your package will be attempted to be delivered up to a maximum three times. In the event the delivery fails or no one is able to accept the package, the package will be returned to Craft City with a 25% restocking fee applied to your refund. In addition to that, the shipping cost will NOT be refunded since we are charged for it either way.

 

3.2 Addresses i.e., P.O Boxes, Mailboxes and APO or FPO shall not be accepted for shipping. In the event the same occurs, Craft City will cancel the order.

 

3.3 Craft City takes NO responsibility for any product that will incur damage, loss or go bad while shipping. This includes items shipped to incorrect addresses provided by customer. 

 

3.4 As you are aware there are some products that always require refrigeration. Craft City shall NOT be held liable for the products going bad and/or spoiling while shipping.

 

3.5 In the event you are purchasing a product that requires refrigeration during summer or in warmer temperatures, Craft City recommends that you use 2 day or overnight shipping and refrigerate it as soon as you are in receipt of the products. Craft City shall not be held liable for items damaged by weather conditions.

 

3.6 Craft City is at liberty to remove items from the original packaging and/or ship the items without the original packaging for purposes of safe shipping insurance.

 

3.7 Upon placing an order, you have a small window period to request change of address. Craft City will do its best to address the request but does not guarantee that the request will be fulfilled. You will be responsible for all fees and costs that may accrue because of the change of address request.


3.8 ALL orders including express, overnight or two day require 2-8 business days to process and ship.

 

       4. CANCELLATION

You acknowledge that all sales containing alcohol are final. Upon placing an accidental order, you will have only hour to cancel the order and the cancellation shall be subject to a 20% cancellation fee.

 

       5. REFUNDS/RETURNS

5.1 In the event you are not satisfied with the delivery, you may return the same within a period of 365 days from the date of purchase. This only applies to non-alcoholic items such as craft soda etc. All alcoholic beverages such as spirits, beer and wine are NOT eligible for returns.

 

5.2 Craft City is at liberty to decline your return request in the event you fail to meet the required conditions. All returned items must be unopened and unused. It will take a period of up to 7 days after we are in receipt of your return to process your refund.

 

       6. NOTICE OF SHORTAGES

6.1 Some items must be special ordered by our local and national distributors.

 

6.2 So as to offer our customers with a wide array of products, we go the extra mile and list products that are not available locally, which end up taking more time in fulfillment and delivery.

 

6.3 As a result of the current pandemic, we have had to deal with shortage of products. This shortage has been occasioned by poor weather conditions, supplier labor shortages, or mobility challenges that have been reported country wide. Be rest assured that we are in constant communication with our distributors and suppliers to ensure low inventory items are restocked as soon as possible.

 

6.4 We appreciate your indulgence during these troubling times.

 

       7. NOTICE OF PHOTOGRAPHS

Be advised that there may be a discrepancy between the delivered product and images displayed on our site. This is because we source the images from online platforms, where the images may have been enhanced and/or altered by the photographer. Always use the item description and title to make an informed choice rather than the image.  

 

       8. INSURANCE

Craft City does not cover lost, stolen and/or damaged shipments unless you purchase our insurance at the time of checkout. Please note that the Craft City insurance will automatically be included in all orders unless you personally remove it at the checkout time. Insurance will be priced on the premise of the total value of items in the cart.

 

       9. PRICE & AVAILABILITY

9.1 Craft City reserves the right to make any corrections to prices quoted due to clerical errors or errors of omission.

 

9.2 In the event you place an order, and the item is out of stock, Craft City will get in touch with you and confirm from you if you would prefer a refund or like to wait until the product is restocked.

 

       10. SHIPPING LAWS

10.1 You are solely liable for abiding by all laws, rules and regulations within your state concerning the purchase and receipt of alcoholic beverages from outside the state. In addition to that you confirm that you have been issued with the needed consent, settled any required fees and are following adequately licensed intermediaries when needed and are lawfully permitted to receive alcoholic beverages. You also confirm that you have the legal capacity to purchase, receive and consume the volumes of alcohol ordered and that you and/or the person accepting the delivery are of the legal age of 21 years or above.

 

10.2 Upon purchasing alcoholic beverages on our site, you are consenting to Craft City appointing a common carrier and plan for transportation on your behalf for the delivery of alcoholic beverages and any other purchased items to you. You agree that by purchasing alcoholic beverages from our site, you confirm that the transportation and delivery shall be in accordance with local and state laws. Craft City does not in any way represent nor issue any guarantee concerning the legal requirements for alcoholic beverages shipment to your state. Craft City through its website only offers a list of the states where common carriers have agreed to deliver alcohol. Based on the foregoing, you fully and solely accept responsibility for compliance and delivery of the alcoholic beverages, and you agree to discharge Craft City as well as any other party connected to it from any and all liability, loss, claim for damages.

 

10.3 Legislation incorporated for the sale and shipping of alcoholic beverages is sophisticated and varies from State from State. Based on the foregoing, legal ownership of the goods shall transfer to you when your funds have been processed and received, and all or any holds have been cleared. You shall get title to the purchased alcoholic beverages from this site once it is collected by the common carrier.

 

10.4 After placing your order and before its shipment, in the circumstance the laws of your jurisdiction are amended to outlaw alcohol importation into the said jurisdiction, you will have the liberty to seek a return and be issued with a full refund on condition that proof is issued to Craft City and its counsel, of regulations pertaining to such amendments in law. All returns should be in line with the laws of the state of California thus outlawing returns made across state lines. At the time an order is shipped, title to the goods passes to you as per the terms mentioned herein and no refund shall be issued.

 

       11. REVISION & ACCEPTANCE

11.1 Craft City shall at any time have the right to amend, supplement vary or revise any of these terms at its absolute discretion with or without notice to you and such amendment or revision shall be binding on you.

11.2 By continuing to use the website after such revision or update, you acknowledge that you accept those changes as they are made, even if you choose not to review these terms every time you access the website.

 

11.3 In the event you are not in agreement with these terms, kindly STOP and do not use this website. In the circumstance that you violate any terms in this Shipping Policy, your right to use this website shall automatically terminate.

 

       12. LIMITATION OF LIABILITY

In no event shall Craft City be liable to you or any third party for any general, special, indirect, incidental, or consequential damages (including without limitation, indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, breach of security, or loss or damaged data) arising out of or connected in any way with this Shipping Policy.

 

       13. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the services and/or products provided by Craft City are on an “as is” basis without warranty of any kind, either express or implied, including, but not limited, the implied warranty of quality, merchantability, title, non-infringement and fitness for a particular purpose and such implied warranties, any other warranties, representations, conditions and terms, express or implied are hereby excluded to the fullest extent permitted by law.

 

       14. FORCE MAJEURE

In no event shall Craft City be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, accidents, acts of war or terrorism, natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities which are beyond its reasonable control.

 

       15. LEGALITY AND VALIDITY

If any of these terms (or any portion thereof) or the application of any such provision (or any portion thereof) to any person or circumstance shall be held invalid, illegal or unenforceable in any respect by a court of competent jurisdiction such invalidity or illegality shall not affect any other provision hereof (or the remaining portion thereof) or the application of such provision to any other persons or circumstances, and the parties shall endeavor to fulfill the intent of the severed provision to the extent permitted by law.

 

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